Winissimo Privacy Policy

We at Winissimo Casino are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winissimo.com, register an account, place a bet, or use our services. Winissimo Casino is operated by ProgressPlay Limited, a company registered in Malta under C58305, licensed by the Malta Gaming Authority (licence number MGA/B2C/231/2012) and the UK Gambling Commission (account number 39335). By using our platform, including our sportsbook, live casino, and slots, you agree to the practices described in this policy.

Information We Collect

When you create an account with us, place a Winissimo bet, or claim a Winissimo bonus code, we collect certain categories of personal information necessary to provide our services and comply with our regulatory obligations under the Malta Gaming Authority and UK Gambling Commission.

• We collect identity details such as your full name, date of birth, address, and government-issued identification documents required for verification.
• We gather contact information, including your email address and phone number, to communicate with you about your account, promotions, and Winissimo casino bonus offers.
• We record financial information, such as payment method details, deposit and withdrawal history, when you use services like Visa, Mastercard, PayPal, Skrill, Neteller, or Instant Bank Payment.
• We track your gaming and betting activity, including wagers placed through our Winissimo sports betting markets, casino games, and live dealer tables, to manage your account responsibly.
• We monitor technical data such as your IP address, device type, browser information, and login times when you access our Winissimo login page or our mobile app.

How We Use Your Information

Our purpose in collecting your data is to operate our services safely, fairly, and in compliance with applicable law. We use your information for the following purposes:

• We verify your identity and age to ensure you meet our eligibility requirements before allowing deposits or withdrawals.
• We process your transactions, including deposits, withdrawals, and payouts related to jackpot games or Winissimo free spins.
• We personalise your experience, including offering relevant promotions, such as our Winissimo welcome bonus or Winissimo free bets.
• We detect and prevent fraud, money laundering, and unauthorised account activity.
• We communicate with you regarding account updates, responsible gambling tools, and customer support matters.
• We comply with our licensing obligations to the Malta Gaming Authority, the UK Gambling Commission, and other regulatory bodies.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the performance of our contract with you when managing your account and processing bets, deposits, and withdrawals. We rely on our legitimate interests when improving our services, preventing fraud, and personalising your Winissimo casino experience. We also process data to comply with legal obligations imposed by gambling regulators and anti-money laundering laws, and, where applicable, we rely on your consent for marketing communications and optional cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including:

• Payment processors, such as Babaloo Limited and Truelayer Limited, who handle transaction processing on our behalf.
• Regulatory authorities, including the Malta Gaming Authority and UK Gambling Commission, when required by law.
• Fraud prevention and identity verification services that help us confirm your identity and protect our platform.
• Software and game providers, such as NetEnt, Microgaming, ELK Studios, and Evolution, where necessary to deliver our games and Winissimo sports betting products.
• Third-party auditors and testing agencies who examine our random number generators and game fairness.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse how you interact with our website and app. Cookies also help us present relevant Winissimo casino bonus offers and track the performance of our Winissimo promo code campaigns. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Data Security

We take data security seriously and have implemented robust technical and organisational measures to protect your information. Our website uses 128-bit SSL encryption, firewall technology, and Sectigo security certification to safeguard data transmitted between you and our servers. We are accredited by the PCI Security Standards Council, ensuring that any payment information you provide is handled according to strict industry standards. Customer funds are held in segregated bank accounts in accordance with the Gambling Commission's requirements, though we note this segregation is classified as "not protected" under the regulator's fund protection levels.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing and anti-money laundering obligations. Typically, we retain account and transaction records for a minimum period required by Maltese and UK gambling regulations, even after you close your account or your account becomes dormant. Dormant accounts, meaning no activity for 12 months, may incur a monthly fee as outlined in our Terms and Conditions, and your data will continue to be retained during this period.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable data protection law, including the UK GDPR and the Maltese Data Protection Act.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant supervisory authority if you believe we have not handled your data appropriately.

Responsible Gambling and Data Protection

We use certain personal and behavioural data to support responsible gambling initiatives. Our responsible gaming team, reachable through our support channels, may review your account activity to identify signs of problem gambling and offer tools such as deposit limits, self-exclusion, or account closure. We also share relevant data with services like GamStop and GambleAware where required to help protect vulnerable customers across the industry.

International Data Transfers

As Winissimo Casino operates internationally through our Malta-based licence and UK-facing services, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. We take appropriate steps to ensure such transfers comply with applicable data protection laws and that your information remains protected wherever it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your data protection rights, please contact our customer support team via live chat, available 24/7, or by email at customersupport@instantgamesupport.com. For complaints, you may reach us at complaints@instantgamesupport.com, and for responsible gambling concerns, you may contact our dedicated team at playerrelationship@instantgamessupport.com.