Winissimo Terms and Conditions

Welcome to Winissimo Casino, and thank you for choosing us for your online gaming and sports betting entertainment. These terms and conditions govern your use of our website, our casino games, and our sportsbook services. By creating an account with us, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Winissimo Casino & Sportsbook is owned and operated by ProgressPlay Limited, a company registered in Malta under company number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Transaction processing on our platform is carried out by Babaloo Limited, registered at 5 Secretary's Lane, Gibraltar GX11 1AA, which may bill you under the names ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. Instant Bank Payment transactions are processed by Truelayer Limited. We have operated Winissimo since 2019 and remain committed to offering a secure, fair, and enjoyable environment for our players.

Licensing and Regulation

We hold a licence from the Malta Gaming Authority, licence number MGA/B2C/231/2012, issued on 16 April 2013, and we are also licensed by the UK Gambling Commission under account number 39335, full licence number 000-039335-R-319313-016. We are accredited by the PCI Security Standards Council, and our alternative dispute resolution provider is eCOGRA, available to you free of charge. Our games are audited by independent third parties and our random number generators are examined by external testers to ensure fairness. We protect your data using 128-bit SSL encryption, firewall technology, and Sectigo security, and we proudly display GamStop and GambleAware on our site. Customer funds are held by us in a separate bank account, classified at the Gambling Commission level as "not protected segregation."

Eligibility and Restricted Territories

Our services are intended solely for residents of the United Kingdom. We do not accept registrations from any other jurisdiction, and you must be at least 18 years of age to open a Winissimo account. By registering, you confirm that the information you provide is accurate and that you are legally permitted to gamble in your place of residence. We reserve the right to verify your identity, age, and location at any time and to suspend or close accounts that do not meet our eligibility requirements.

Account Registration and Login

To access our games and betting markets, you must create a personal account through Winissimo login. Each player is permitted only one account; we do not permit duplicate registrations. You are responsible for keeping your Winissimo login credentials confidential, and you agree to notify our support team immediately if you suspect unauthorised access to your account. We may request identification documents to verify your identity before allowing withdrawals, and we may suspend your account pending completion of this process.

Deposits and Withdrawals

We accept deposits in GBP, USD, and EUR through a range of methods including Visa and Mastercard debit cards, prepaid and virtual cards, PayPal, Apple Pay, PayviaPhone, Instant Bank Payment, Paysafecard, Payz, Neteller, Skrill, and Neosurf. Please note that credit cards cannot be used for gambling transactions in the UK and Ireland, including credit cards registered with an e-wallet. PayPal is available exclusively to customers from the UK and Ireland, and PayviaPhone is limited to UK customers, subject to a 15% processing fee with no withdrawals permitted through this method.

• Minimum deposits range from £10 via PayviaPhone or Paysafecard up to £20 via Instant Bank Payment, Payz, Neteller, or Skrill.
• Minimum withdrawals are £50 via wire transfer or £2.50 via all other methods; balances below the minimum can still be paid in full upon request to our support team.
• Withdrawals are processed to the same method used for your deposit wherever possible, and are subject to a processing fee of 1%, capped at £3 per withdrawal.
• We require at least one successful deposit and a verified payment method before processing any withdrawal, and once submitted, a withdrawal request cannot be cancelled.

We generally process withdrawal requests within 1 business day, though processing may take up to 3 business days. Verification of your account can take up to 3 working days from the receipt of your documents and must be completed before we release your funds. Depending on the method chosen, funds typically reach you within 7 business days. We apply maximum slot stakes of £5 per spin for players aged 25 and over, and £2 per spin for players aged 18 to 24. Dormant accounts, meaning no activity for 12 months, are subject to a £5 monthly maintenance fee.

Winissimo Bonus and Promotional Terms

We offer a variety of promotions, including our Winissimo welcome bonus, casino free spins, and sports betting offers. Our standard Winissimo welcome bonus consists of 100% up to £50 plus 100 free spins on Book of Dead, available to new players only. Wagering on any Winissimo bonus is drawn first from your real balance, and you must wager the bonus amount 10 times within 30 days, with free spin winnings wagered 10 times within 7 days. The maximum conversion is capped at 1x the bonus amount or £20 from free spins, and this Winissimo casino bonus is limited to five brands within our network. Submitting a withdrawal request voids all active and pending bonuses, and deposits made via Skrill or Neteller are excluded from bonus eligibility.

For sports betting, our welcome offer functions as a Winissimo sports bet 10 get 30 style promotion, where new customers place a one-time £10 free bet at minimum odds of 1.5, with wagering requirements applied once to the winnings within 7 days, capped at £200. We may from time to time issue a Winissimo promo code or Winissimo bonus code for special campaigns such as cashback offers, ACCA boosts, or seasonal promotions; each code carries its own specific terms which will be clearly displayed at the time of the offer. A player may hold up to five casino welcome bonuses and one sport welcome bonus across our network at any given time.

We also operate a Rewards Store, Mystery Box, and Wheel of Spins promotions, each requiring opt-in and a qualifying deposit, typically £20, with wagering requirements of 10x on free spin winnings within 7 days. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, and misuse of any bonus, including the use of multiple accounts, will result in forfeiture of winnings and possible account closure.

Games and Sports Betting

Winissimo Casino offers slots, table games, live casino, jackpots, scratch cards, keno, lotto, and virtual sports, supplied by providers including NetEnt, Microgaming, ELK Studios, and Evolution. Our sportsbook covers football, tennis, cricket, basketball, and many other markets, alongside esports titles such as Counter-Strike: Global Offensive and Dota 2. We are not responsible for any interruption in gameplay caused by technical faults, and in the event of a proven malfunction, we reserve the right to void any affected bets or game rounds.

Responsible Gambling

We are committed to promoting responsible gambling and offer tools such as deposit limits, self-exclusion, and reality checks. If you feel your gambling is becoming a concern, we encourage you to contact our responsible gaming team directly, and we will provide the support you need. We work closely with GamStop and GambleAware to help protect vulnerable players.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Winissimo Casino at all times. To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of our platform. Nothing in these terms limits our liability where such limitation is not permitted under Maltese or UK law.

Changes to These Terms

We may update these terms and conditions periodically to reflect regulatory or operational changes. We recommend that you review this page regularly, and continued use of our services after any update constitutes your acceptance of the revised terms.

Governing Law and Contact

These terms are governed by the laws of Malta and, where applicable, the laws of the United Kingdom. Should you have any questions regarding these terms, our Winissimo casino bonus offers, or your account, our customer support team is available 24/7 via live chat, or by email at customersupport@instantgamesupport.com. Complaints can be directed to complaints@instantgamesupport.com, and we look forward to welcoming you to Winissimo.